Booking, pricing & aftercare.
Clear information before, during and after your electrical work.
Enquiries and quotes
Send your postcode, a description of the work and any useful photos by email or WhatsApp. An enquiry is not a confirmed appointment. We confirm the scope, availability and charging basis with you before booking.
Understanding the price
Some work can be quoted at a fixed price; fault finding may be charged by time and materials. Check what your written quote includes, VAT, any deposit, payment stages and exclusions. Additional work should be agreed before it proceeds.
Preparing for a visit
Arrange access to the property, consumer unit and work areas. Tell us about tenants, parking restrictions, sensitive equipment and any access limitations. Electrical work may require planned power interruptions.
Changing or cancelling a booking
Contact us as soon as possible if your plans change. The applicable booking terms and any cancellation rights or charges should be explained in your quote or booking confirmation. This page does not introduce a new cancellation fee or replace your statutory rights.
Certification and workmanship
We provide appropriate electrical documentation for the agreed work. Our advertised workmanship guarantee is six months; ask us to confirm its scope in writing with your quote. Manufacturer warranties are separate. Your statutory rights are unaffected.
Aftercare and complaints
If something is not right, email enquiries@ac-kinetic.com with the job reference or address, the issue and any useful photographs. We will review the concern and discuss the next steps. For an urgent electrical concern, call 07508 525912.