Service Terms & Conditions

Consumer unit size (with surge protection)	Ex. VAT	Incl. VAT
Single phase 7-way	£665	£798
Single phase 11-way	£1,045	£1,254
Single phase 15-way	£1,425	£1,710
Single phase 21-way	£1,995	£2,394
Single phase 23-way	£2,185	£2,622
Single phase 31-way	£2,945	£3,534
Single phase 47-way	£4,465	£5,358
Three phase 3-way	£855	£1,026
Three phase 7-way	£1,995	£2,394
Three phase 11-way	£3,135	£3,762
Three phase 15-way	£4,275	£5,130

Online consumer unit replacements are priced at a fixed amount for the board size and supply type you choose. We supply and fit consumer units with surge protection only. The fixed price covers a like-for-like replacement in the same location, the consumer unit with surge protection, labour, testing and an electrical installation certificate, and Building Regulations notification. Single-phase jobs are normally carried out by one electrician and three-phase or 31-way and larger jobs by two electricians, over a full working day.

Not included, and explained and quoted in writing before any extra work starts: remedial work for faults found during testing; earthing or bonding upgrades; new meter tails; moving the consumer unit to a new location; power company (DNO) isolation or other supply work; and making good, such as plastering or decorating. Nothing extra is done without your agreement, and the accepted fixed price is not changed unilaterally.

When booking online you must upload clear photos of your current consumer unit and your electricity meter. We review them before the visit. If the photos show that the job is not a standard replacement, or that the size or supply type selected is not suitable, we will contact you and either agree a written quotation for the correct work or cancel the booking with a full refund of your deposit.

A 50% deposit is paid online when you book. The balance is due when the work is complete and is paid by a secure payment link that we send you. The electrical installation certificate is issued once the balance is paid, except where the law requires otherwise. Building Regulations notification is made within the required timescale.

EV charger installations

Supply and fit a smart EV charger with 5m cable: £950 + VAT (£1,140 including VAT). Fit only, using your own approved charger: £475 + VAT (£570 including VAT). The fixed price includes up to 10m of cable, fixing to brick or render, a dedicated circuit breaker and protection, a CT clamp, testing and certification, DNO and building control notifications, and app setup.

Extras, agreed in writing before they start (prices plus VAT): cable beyond 10m at £15 per metre; 8m tethered cable at £80; groundworks in soft ground at £30 per metre with a minimum of £300; paving, garages and outbuildings quoted after we review your photos; a consumer unit upgrade, if needed, at our fixed consumer unit prices; and DNO supply upgrades quoted separately.

When booking online you must upload photos of your consumer unit, electricity meter, the proposed charger location and the cable route. We review them before the visit and, if the installation is not standard, agree a written quotation for the extra work or cancel with a full refund of your deposit. A 50% deposit is paid when you book and the balance by secure link after the job; the certificate is issued once the balance is paid, except where the law requires otherwise.

EXTRAS & FREE QUOTATIONS

5.4 Bank holiday, Christmas and New Year rates

All bank holidays are charged at the weekend rate. For hourly attendance on a bank holiday in England and Wales, or on 24, 25, 26 or 31 December or 1 January, the rate is £100 excluding VAT (£120 including VAT) per 30 minutes, with a one-hour minimum of £240 including VAT, the same as on Saturdays and Sundays. These dates override the normal weekday hourly bands. Other dates follow sections 5.1 and 5.2 unless a different price is expressly agreed.

5.5 Additional charges and surcharges

Materials: Hourly labour excludes materials unless stated. Materials are supplied at competitive prices and charged separately. The quoted customer price identifies the applicable VAT. Materials already included in a fixed quotation are not charged twice.

Sundries: Where appropriate, we may charge for sundries and consumables used on the job, such as fixings, cable clips, connectors, sleeving, tape and sealant. These are shown as a single “sundries” line on your invoice rather than listed item by item. If you have a fixed or all-in price, any sundries charge will be shown on that quote or basket before you accept it. For small works baskets, section 5.3A sets out when a sundries charge applies.

Material collection: Reasonable time sourcing or collecting non-stock items can be charged as labour at the agreed rate. This is capped at 60 minutes unless you specifically agree more time. We explain the need and expected cost before collection. Routine attendance travel is not an additional labour charge unless expressly disclosed in the booking.

Parking, permits, congestion, tolls and access costs: Relevant charges are disclosed before booking where known. Where an exact amount cannot reasonably be calculated, we explain the charging basis and agree the cost before it is incurred where practicable. VAT treatment follows the applicable rules. No undisclosed compulsory fee is added retrospectively.

Referral or commission arrangements do not automatically add a charge to your bill. Any customer-payable referral charge must be separately disclosed and agreed before the contract. Specialist access equipment, permits, third-party attendance and other extras require agreement unless already included.

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6. Quotations and fixed-price work

6.1 Free quotations

Preparing and issuing a quotation is free. A visit booked solely to assess and quote for proposed work is also free. There is no £35 quotation fee and no quotation charge to deduct from a later invoice. Requesting a quotation does not oblige you to proceed.

A quotation visit is not a free fault-finding, inspection, EICR, testing or repair service. Where diagnosis, opening up or chargeable work is needed to establish the scope, we will explain the difference and obtain your agreement to the charge before doing it. An enquiry or photograph may be sufficient for an estimate but does not establish the condition of concealed wiring.

A written quotation becomes binding when accepted in accordance with its stated acceptance process. It identifies the scope, price, exclusions, validity and payment stages. Estimates are indicative rather than fixed prices, but information or promises on which a consumer reasonably relies are not disregarded merely because they were given verbally.

6.2 Variations and unforeseen work

Customer-requested additions, concealed defects, unsuitable supplies, access changes or revised specifications may require a variation. We explain the reason, extra price or calculation basis and any effect on time, and obtain your agreement before proceeding. We do not automatically increase an accepted fixed price because of a later supplier price rise or our clerical error.

Where a newly identified condition is unsafe, we may stop the affected work, isolate the danger where appropriate and explain the necessary next steps. You may decline separately quoted remedial work; an unsafe circuit may then need to remain isolated. Approved variations are recorded with the job.

6.3 Accepting a quotation online and paying a deposit

Accepting. We may send your quotation with a secure link that is personal to you. The link shows the scope, the price including VAT and how payment works. You can accept online until the end of the 30th day after the quotation date (the “valid until” date shown), unless we replace or withdraw the quotation first. Please do not share the link. To accept, you tell us whether you are a consumer or accepting for a business, and confirm that you accept the quotation, its exclusions and payment terms, and these terms. We record your choices and the terms version with the quotation. A quotation that has expired, or that we have replaced or withdrawn, can no longer be accepted or paid online.

Declining. If you don’t want to go ahead, you can decline the quotation using the same link. Giving a reason is optional. If you change your mind, you can still accept it with the link for 7 days after declining, as long as it is still within its “valid until” date. While it is still within that date, we can also re-open it for you on request. At the end of the 7th day after you decline, we delete the quotation and the personal details held for it. We keep only a short record (the quotation reference and the dates) so the old link can tell you it is no longer available. Records we must keep by law, such as invoices and payment records, are not affected.

Choosing your appointment. Where your quotation says you can choose your appointment online, you choose one appointment from our available times within 14 days after accepting (where a deposit is due, within 14 days after paying it). If you cancel that appointment, your deposit stays with your quotation and is credited against your final bill. You can then choose one new appointment online up to the end of the 14th day after you cancel, or until the end of your original 14-day choosing period if that is later. After that, or if you need a different time, please call us on 07508 525912. If you want to cancel the whole job and get your deposit back instead, see section 9.6.

Paying your deposit online. Where we supply the materials, the deposit in section 7.1 is due when you accept. You can pay it online until the end of the 14th day after accepting, even if the “valid until” date passes in the meantime. After that, please call us on 07508 525912 to arrange payment. Labour-only quotations need no payment in advance.

PAYMENT & APPOINTMENTS

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7. Payment terms

7.1 Advance payments and deposits

Online hourly visits: One hour at the confirmed rate, including VAT, is payable at checkout and credited to the final bill. Online fixed-price inspections: The checkout and confirmation state the inspection amount collected and the board/circuit scope; this is payment for the inspection, not an hourly advance payment.

Quoted projects and installations where we supply the materials: you pay a deposit when you accept the quotation. The same applies to other quoted bookings exceeding £500 unless a different arrangement is stated. For a fixed-price quotation you choose to pay 50%, 75% or 100% of the quoted price, including VAT; for an estimate the deposit is 50% of the estimated total, including VAT. Labour-only quotations, where you supply the parts: nothing is paid in advance. The accepted quotation identifies the exact deposit and balance; it takes priority over this general rule. The standard online payment is not automatically combined with a second project deposit.

Small works baskets and job cards: When you book a basket or a staff job card online you choose how much to pay at checkout: at least 50% of the basket total for your chosen working hours, up to 100%, including VAT. Your payment is credited against the basket total. Any balance is paid after completion by a secure payment link. If you paid in full, nothing more is due for the listed items. Agreed extra work is invoiced separately.

Small works jobs longer than the online limit (section 5.3A) are booked by our staff by phone only. We reserve the days only once a deposit of at least 50% of the basket total for the chosen working hours has been paid and our calendar has every planned day free. Any balance is paid after completion by a secure payment link.

Online consumer unit replacements: 50% of the fixed price, including VAT, is paid online when you book. The balance is paid after completion by a secure payment link. Card, digital wallet and other payment options are shown where available.

Accepted project quotations: the deposit above is paid online when you accept the quotation, by card, Apple Pay or Google Pay (section 6.3). The balance is paid after completion by a secure payment link.

Staff-entered / telephone bookings may be confirmed with payment arranged separately. The confirmation must accurately state whether any payment was received and what is due. Any request for full payment in advance for urgent or specialist work is disclosed and agreed before acceptance. Advance payments and deposits are subject to section 9 and are not automatically forfeited.

7.2 Final payment

Unless an agreed written payment schedule states otherwise, the balance is due on completion of the agreed work and receipt of the invoice. We deduct payments already received. Additional charges must follow the agreed scope and variation process. Tell us promptly about a disputed item so it can be investigated; your legal rights to withhold a genuinely disputed amount are not excluded.

The contracting customer is responsible for payment. Agents, landlords, tenants and property managers should identify the intended contracting and paying party before booking and confirm their authority. A third party’s payment promise does not change an agreed payer without our written agreement; a disclosed agent is not automatically treated as personally liable merely for arranging access.

7.3 Late payment

For qualifying business-to-business debts, statutory commercial-debt interest and compensation may apply under the Late Payment of Commercial Debts (Interest) Act 1998, including the applicable statutory rate of 8% above the Bank of England base rate. This is not an automatic statutory charge against consumer customers.

We may seek lawful recovery of overdue sums after a reminder and a reasonable opportunity to respond. Consumer interest or recovery charges apply only if lawful, fair and expressly agreed; legal and administrative costs are recoverable only where lawfully payable. We do not treat raising a genuine complaint as acceptance of extra fees.

7.4 Certificates and reports

We provide the electrical certificates, inspection reports and notifications appropriate to the agreed work. Our normal administrative target is within 72 hours of completion and payment, with issue within 28 days where applicable. Any shorter legal, scheme or expressly agreed deadline takes priority. Payment terms do not permit us to withhold a document beyond an applicable mandatory deadline.

A certificate for new or altered work is not automatically a new EICR for the whole property. Where we remedy another contractor’s EICR observations, we provide appropriate evidence of our work; a fresh full inspection is separate unless expressly included and may reveal other issues. A requested duplicate is charged under section 5.3 where lawful.

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8. Appointment times and delays

We aim to arrive within the confirmed window, not at a guaranteed exact minute unless expressly agreed. Traffic, preceding emergencies, access and supply problems may affect timing. We will notify you of a material delay and discuss revised arrangements. A delay caused by us does not itself raise the confirmed rate. Where we cannot provide the agreed service, cancellation, refund and other statutory remedies remain available.

CANCELLATION | CONSUMER RIGHTS

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9. Cancellation policy

9.1 Statutory rights take priority

For relevant consumer contracts agreed online, by telephone or away from our business premises, you normally have a statutory cancellation period. For a service-only contract, it ends 14 days after the day the contract is made. No reason is needed to exercise that right. Business customers do not receive this consumer right merely because they book online.

For a contract supplying goods, including goods with installation services, the cancellation period normally ends 14 days after the day you or your nominated person takes physical possession of the goods. Different delivery arrangements and legal exceptions can affect that date. We identify applicable goods, cancellation and return arrangements before you commit. Completing installation does not automatically remove a right to return goods where that right still applies.

9.2 Asking us to start sooner

You may expressly request an appointment or work during the cancellation period. We record this request separately from acceptance of the general terms. Where required for an off-premises contract, it is recorded on a durable medium. An unticked box, a payment or the selection of a date does not by itself establish consent to an early start. Cancelling or rebooking an appointment, as described in section 9.6, does not end your right to cancel the contract during the cancellation period. It also does not count as a request for an early start.

If you cancel after services have started at your express request, you may have to pay an amount proportionate to the services actually supplied before you told us to stop, as permitted by law. This is not automatically the one-hour attendance minimum or a late-cancellation fee. No such payment is due where the law prevents it because the necessary information or express request was missing.

For a service-only contract, the statutory right ends after the contracted service has been fully performed only where you expressly requested early performance and acknowledged in advance that the right would end on full performance. It does not end merely because you tick a box or the engineer arrives. For mixed goods-and-services contracts, any continuing goods cancellation rights remain.

Consumer units and other installations with supplied goods: the cancellation period for the goods runs from the day you take physical possession of them, which for equipment we install is normally the installation day. Installation therefore always takes place within the cancellation period, so we ask for your separate express request to carry out the installation on the booked date. You may cancel before the visit for a full refund of the amount you paid (deposit, advance payment or basket payment). If you cancel after work has started at your request, you may have to pay a proportionate amount for the services supplied.

Without a valid early-start request, we will offer a suitable appointment after the cancellation period rather than perform non-exempt services early. We will not record consent on your behalf without your actual instruction.

9.3 Specifically requested urgent repairs

A limited statutory exception can apply where you specifically ask us to visit for urgent repairs or maintenance. It applies only to the urgent work requested and replacement parts necessarily used for it. Additional unrelated services or goods do not become exempt simply because they are supplied during the same visit. A same-day price or an “urgent” booking label alone does not establish the exception.

9.4 How to cancel and refunds

Tell us clearly that you wish to cancel by replying to your confirmation, emailing enquiries@ac-kinetic.com, calling 07508 525912, using any provided cancellation facility or writing to the registered office. The appendix contains an optional model form. You do not have to use it. Include your name and booking reference or property address so we can identify the booking.

For a statutory cancellation, a notice sent within the applicable period is sufficient. We acknowledge an online cancellation without delay on a durable medium. We reimburse sums due without undue delay and within the applicable legal deadline, normally 14 days after being informed for service contracts, using the original payment method unless otherwise agreed without a fee. For a small works basket or job card booking, the sums due are worked out from the amount you paid (deposit, advance payment or basket payment), and refunds always go back to the card or account that paid, even where someone else is our customer (section 5.3C).

Where goods must be returned, lawful refund timing may depend on their return or evidence of return. Goods should be returned within 14 days after cancellation. Any consumer-paid return costs, including an estimate for goods not normally returnable by post, must have been disclosed before booking; otherwise we bear them. We explain safe return arrangements for installed equipment. No statutory cancellation or restocking penalty is added.

CANCELLATION | AFTERCARE & GUARANTEE

9.5 Commercial appointment policy

The following policy applies only to the extent that a statutory cancellation right or another legal remedy does not override it. The amounts are maximum appointment-cancellation charges, not automatic penalties. Any charge must reflect a fair, evidenced net loss after costs saved, reasonable mitigation and replacement bookings. We explain the calculation and do not recover the same loss twice.

For a fixed-price inspection, any applicable cancellation cap or other project-specific cancellation arrangement must be stated before acceptance. We do not retrospectively substitute the whole inspection price for a labour-based cancellation cap. For quoted projects, agreed non-recoverable materials or work already supplied may be relevant only to the extent lawful and not already covered by another charge.

We apply any lawful charge against money already paid and return the balance. A booking made without an upfront payment does not remove a lawful cancellation obligation. A company-cancelled visit is not treated as a customer cancellation. Rescheduling costs, if any, are explained and agreed rather than concealed in a replacement booking.

9.6 Cancelling an appointment while keeping the booking

Where you have paid a deposit or advance payment (online, by phone or with a quotation), and you cancel an appointment yourself before its arrival window starts, we treat that as cancelling the appointment, not the contract. We free the time slot and keep your payment on your booking, and it is credited against your final bill. Your booking reference and link stay the same.

You can choose one new appointment online, up to the end of the 14th day after you cancel. For a quotation, use your quotation page (section 6.3). For other bookings, use your booking page, at the same price and where the new time is not short notice. After that, or if you want a time at a different price, please call us on 07508 525912. Once your arrival window has started, or the electrician is on the way, appointments can’t be cancelled or changed online. Please call us.

Your right to cancel and get your money back is not affected. If you are a consumer and you are within your statutory cancellation period (section 9.1), you can still cancel the whole contract and get a full refund of what you paid. Tell us by replying to your confirmation, emailing enquiries@ac-kinetic.com or calling 07508 525912 (section 9.4). If you tell us clearly in any other way that you want to cancel the contract, for example in the reason you give when you cancel an appointment online, we treat that as cancelling the contract. We refund within the legal deadline, to the original payment method. Outside that period, section 9.5 applies to cancelling the whole contract, and we return any money not needed for a lawful charge. Video consultations and unpaid reservations are not affected by this section.

If you have not arranged a new appointment within 3 months after you cancel, we will contact you. If you no longer want the work, we will refund your payment, less only any charge allowed under section 9.5.

If we cancel or move an appointment, it is not treated as a cancellation by you (section 9.5).

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10. Customer satisfaction and defect reporting

Tell us promptly about any concern, preferably in writing with the job reference, description and useful photographs. We ask for notification within 28 days where practicable, but a later report does not automatically invalidate a claim or shorten statutory rights. Please give us a reasonable opportunity to inspect and put right work for which we are responsible.

For an immediate safety concern, keep clear of the affected equipment and contact us promptly; do not delay necessary emergency help simply to preserve a guarantee. We investigate the cause. Misuse, ignored safety advice or unrelated third-party work does not make us responsible for damage it causes, but does not automatically remove liability for our own work.

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11. Workmanship guarantee

11.1 Coverage

We provide a six-month workmanship guarantee from completion for defects caused by our workmanship on the agreed work. The contractual guarantee normally applies once the relevant work is fully paid for. It does not restrict statutory remedies, including where payment is genuinely disputed. Manufacturer warranties for supplied products apply separately and do not replace rights against us where the law provides them.

11.2 Exclusions and limits

The additional guarantee does not cover defects caused by misuse, failure to maintain equipment, an alteration or repair by another party, or a defect in a customer-supplied product. An exclusion applies only to the extent the problem was caused by that matter. Using customer-supplied equipment does not exclude our responsibility to install it with reasonable care and skill. Unrelated alterations do not void all cover.

ON SITE | RESPONSIBILITIES & INFORMATION

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12. Liability and limitations

12.1 Scope, existing conditions and damage

We are responsible for loss or damage caused by our breach of contract or failure to use reasonable care and skill where the law makes us responsible. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded. Consumer statutory rights remain unaffected.

Our attendance is not a warranty that every part of an existing installation is safe. Concealed defects, pre-existing faults, inaccessible areas, unsuitable customer equipment and conditions outside the agreed scope may require additional assessment or work. We are not responsible for a pre-existing problem merely because it becomes apparent during our attendance; we remain responsible for any damage we cause unlawfully or negligently.

Opening walls, lifting floors or removing old accessories can involve unavoidable disturbance. We explain reasonably foreseeable disruption and agree protection and making-good arrangements. Plastering, carpentry, tiling, painting and decorative finishes are excluded unless included in the quotation. This exclusion does not excuse damage caused by a failure to take reasonable care.

For consumers, we do not exclude reasonably foreseeable loss for which we are legally responsible. Business loss and indirect-loss provisions, if required for a commercial project, must be separately agreed and lawful; this document does not impose an unlimited blanket exclusion on every customer. Delays beyond our reasonable control are handled fairly under sections 8 and 12.3.

12.2 Customer responsibilities

Arrange safe access to the property, consumer unit, meters, rooms and equipment within the agreed scope. Obtain necessary owner, tenant or building-management permission. Tell us about access restrictions, parking, known faults, leaks, suspected asbestos, concealed services, fragile finishes and any equipment requiring uninterrupted power. Keep children and pets clear of the work area.

Clear movable belongings where practicable and protect or remove valuable items. If you ask us to move items, we agree the practical arrangements and use reasonable care. Please check their placement afterwards; we do not exclude responsibility for damage caused by our negligence. Unavailable access or additional handling can extend chargeable time where disclosed.

We may need to isolate power, test circuits and leave unsafe equipment disconnected. We will explain the reason and record relevant limitations. Customer instructions cannot require unsafe work or the issue of a misleading certificate.

12.3 Time extensions

Where circumstances beyond our reasonable control prevent the agreed programme, we notify you, take reasonable steps to reduce the effect and discuss an appropriate extension or alternative. This does not remove cancellation, refund or other remedies available by law.

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13. Cleaning and waste disposal

We tidy the immediate working area after our work. Full cleaning, decorating and waste removal are not included unless expressly agreed. We explain any waste left for your arranged collection. Where we agree to remove waste, the scope and price are recorded and we handle it in accordance with applicable duties.

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14. Offers and incentives

Promotions have the conditions disclosed with the offer and are not automatically combined or applied retrospectively. A price comparison or “lowest rate” label describes the relevant available appointments; it does not imply a discount that does not exist.

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15. Data protection and privacy

We use necessary contact, property, booking, payment-status and job-history information to provide services, communicate, keep records and meet legal obligations. Booking information can be shared with authorised staff, assigned engineers and necessary service providers. Internal notes are not included in customer calendar invitations. Staff corrections are recorded and customer details are kept appropriately restricted.

We retain the applicable terms version and evidence of booking choices, including an early-start request where relevant. Service communications are separate from optional marketing. Our privacy notice explains purposes, lawful bases, recipients, retention and your rights under applicable UK data-protection law. Contact enquiries@ac-kinetic.com to request a copy or raise a data concern.

Quotations you decline online: at the end of the 7th day after you decline, we delete the quotation and the personal details held for it, unless you accept it or we re-open it first (section 6.3). We keep only the quotation reference and the dates. Records we must keep by law, such as invoices and payment records, are kept as normal.

Small works bookings: we keep the details of our customer, the person paying and the person who gives us access, as recorded when the job was booked, and staff can correct them. Photos you add when you book are stored privately, are seen only by our staff to prepare for the job, and are deleted automatically 6 months after the job is marked completed. Photos of jobs that are not yet completed, or that are under a complaint or refund review, are not deleted until that is finished.

CUSTOMER CARE & KEY POINTS

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16. Complaints procedure

Contact enquiries@ac-kinetic.com or write to the registered office with the job reference and issue. We ask you to raise concerns promptly, preferably within 28 days, without restricting statutory rights. We aim to acknowledge a complaint within five working days, investigate and inspect where appropriate, and resolve it within 28 days or keep you informed of progress.

Where we cannot resolve a complaint, we provide any alternative-dispute-resolution information required by law or our applicable scheme obligations. You may seek independent advice from Citizens Advice or Trading Standards. A complaint does not prevent either party using lawful remedies.

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17. Insurance and professional standards

AC Kinetic Ltd operates as an electrical contractor and maintains appropriate public liability insurance (£5 million cover) and professional indemnity insurance. Details and applicable registration information are available on request. Work is carried out by suitably competent people, with appropriate testing, documentation and notification for the agreed scope. We do not imply that electrical registration covers an unrelated trade.

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18. Changes to these terms

This version is for new bookings once introduced. We identify the applicable version when the contract is made and provide a copy you can save. Publishing a new version does not retrospectively change an existing booking. Changes to an existing agreed contract require agreement, except where a change is required by applicable law.

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19. Governing law and jurisdiction

These terms are governed by English law. Business contracts are subject to the courts of England and Wales unless expressly agreed otherwise. Consumers retain any mandatory protections and rights to bring proceedings in courts available to them under applicable law. This clause does not restrict those rights.

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20. Contact information

AC Kinetic Ltd
Registered and postal office: 214 Shirland Road, London W9 3JF
Telephone: 07508 525912 | Backup: 07491 957172
Email: enquiries@ac-kinetic.com | Website: ac-kinetic.com
Company no. 08922083 | VAT no. 318853088
Electrical visits take place at customer properties; the registered office is not a walk-in shop.

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21. Summary of key points

This summary is a guide. Read the detailed provisions and the specific scope and payment information supplied with your booking.

APPENDIX | OPTIONAL CANCELLATION FORM

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Model cancellation form

Complete and return this form only if you wish to cancel a contract for which a statutory cancellation right applies. You may instead send any other clear cancellation statement. You do not need to print or sign a form sent electronically.

To: AC Kinetic Ltd, 214 Shirland Road, London W9 3JF
Email: enquiries@ac-kinetic.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*]:

__________________________________________________________________

__________________________________________________________________

Ordered on [*] / received on [*]: _________________________________________

Name of consumer(s): __________________________________________________

Address of consumer(s): ________________________________________________

__________________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

__________________________________________________________________

Date: ________________________________________________________________

[*] Delete as appropriate.

Helpful booking information — optional

Booking reference: ____________________________________________________

Property address, if different: __________________________________________

__________________________________________________________________

Thank you for choosing AC Kinetic Ltd.

22. Video appointments

1. What it is. A video appointment is a 30-minute video call with an experienced AC Kinetic electrician to help you troubleshoot an electrical fault. It costs £45 + VAT (£54 including VAT). It is booked and paid for online only, in full, when you book. There is no deposit and no pay-later option.

2. Joining. We send a video link in your confirmation email and show it on your booking page. Please join on time from a device with a camera, near the fault if it is safe to be there. The call ends at the booked finish time.

3. Rescheduling and cancelling. You can reschedule free of charge, or cancel for a full refund, up to 24 hours before the call starts, using your booking link or by contacting us. Changes requested less than 24 hours before the call are at our discretion. If you do not join within 10 minutes of the start time, the call is treated as missed and is not refunded. If we cannot hold the call, we will rebook it at no cost or refund you in full. Your statutory rights are not affected.

4. Safety limits. We only guide safe checks, such as resetting a tripped switch or RCD, or identifying which appliance or circuit is causing a fault. We will never ask you to work on live parts, remove covers, faceplates or accessories, or use tools inside electrical equipment. If anything appears unsafe or needs hands-on work, we will stop and recommend a visit. You remain responsible for your own safety and must not attempt anything you are unsure about.

5. Not an inspection. A video appointment is advice and guidance only. It is not an inspection, test, Electrical Installation Condition Report (EICR), certificate or guarantee that an installation is safe, and no certificate is issued.

6. 7-day deduction. The £45 + VAT will be deducted from your appointment if you book a visit within 7 days. The deduction applies once, to a visit booked online with the same email address within 7 days after the video call, while the video appointment is paid and not cancelled or refunded. It is deducted from the amount you pay when booking the visit. If that amount is lower than the deduction, any unused balance is deducted from your final invoice for that visit. It has no cash value.