Privacy notice

Updated 28 October 2026

Emergencies: usually with you within 3 hours, 24/7. Book an “As soon as possible” slot online with a 3-hour arrival window, or call 07508 525912.

No call-out fee: labour starts when we arrive (one-hour minimum, then half-hour blocks). For online bookings the first hour is paid in advance and credited to your invoice. Any parking or congestion charges are disclosed in advance.

Who looks after your information

AC Kinetic Ltd (company number 08922083) is responsible for personal information collected through this website and when you contact us about electrical work. Our registered and correspondence address is 214 Shirland Road, London W9 3JF. This is not a shop front; electrical work takes place at customers’ properties.

For privacy questions or requests, email enquiries@ac-kinetic.com or write to the address above.

Information we collect and why

When you enquire, we receive the details you give us, such as your name, phone number, email address, service requested, property address or postcode and description of the job. We use these to respond, follow up, prepare a quote and arrange or carry out work. When you send a form, we also record the date and time, the page it was sent from, the page you arrived on, the website or campaign that referred you (the website name only, not the full address), how you heard about us if you choose to say, your IP address and browser type, which we use to prevent spam and misuse (for example, limiting repeated submissions) and to understand how customers find us. The arrival page and referrer are kept only for your visit in your browser (no cookies) until you send a form or book. If you give an email address, we send you an automatic acknowledgement. Please only include information needed for your enquiry, and do not send payment-card details or sensitive personal information through the form.

For an individual requesting a quote or booking work, our lawful basis is taking steps at your request before entering a contract, or performing that contract. For enquiries made on behalf of a landlord, company or other person, our legitimate interest is communicating with the relevant contact and managing the requested work. We also have a legitimate interest in protecting our website and dealing with complaints or disputes. Where records must be kept to meet accounting, tax or other legal duties, we rely on legal obligation.

The forms mark required contact fields. Without sufficient contact and job information we may be unable to respond or provide a quote. Sending an enquiry does not require consent to optional analytics.

Optional enquiry photos

You may attach up to three photos to help us understand your electrical enquiry. Please leave out people, documents, security details and other private information. With JavaScript enabled, photos are resized and re-encoded on your device; the prepared files do not include the original filename or original location metadata. With JavaScript disabled, files are sent unchanged. No photo is uploaded until you send the enquiry.

Photos are sent with the enquiry to our booking app, which runs on Cloudflare, stored privately there and attached to the enquiry email sent to our mailbox. Do not use this form for sensitive images or documents. Contact us first if you need to share something confidential. Enquiry photos are not sent to analytics or our public project gallery. The purpose, lawful basis and retention approach described for enquiries also apply to photos. Deleting an enquiry may not immediately remove copies held in email or provider backups.

Website analytics and cookies

Google Analytics loads only when you choose to allow analytics. We rely on your consent for this optional measurement. You can refuse or withdraw it using “Cookie settings” without affecting an enquiry. Withdrawal does not affect processing that already took place lawfully. See our analytics and cookie information for the events measured, browser storage durations and how to change your choice.

Optional AI assistant

When you choose to use Ask AC Kinetic, your question is sent through our Cloudflare-hosted website to Cloudflare Workers AI to generate an answer. Please ask general questions and do not include names, telephone numbers, email addresses, full addresses or sensitive information. We use your agreement to process this optional request; you can choose not to use the assistant and contact us directly instead.

The assistant does not submit an enquiry or book work. Answers are generated automatically and may be inaccurate; important details and all electrical work need confirmation by our team. We do not store a chat history in a website database or browser storage, and our application does not log the question text. Questions and answers remain on the page until cleared or you leave. Cloudflare may retain operational or abuse-monitoring records under its terms. See Cloudflare’s data protection information. Optional analytics consent is separate; question text and AI answers are not sent as analytics events.

Who receives information

Our website is hosted by Cloudflare. Enquiry forms are processed and stored by our booking app, which also runs on Cloudflare. Resend delivers the enquiry email to our enquiries mailbox, which uses Google Workspace, and sends your acknowledgement email. Our team also receives an enquiry alert on their own devices through browser push notifications, showing only your first name, the service requested and your postcode area (for example W9). These service providers process information to deliver hosting, storage, form handling and email services. Google also receives analytics information when you allow analytics. Our custom enquiry analytics events do not contain your name, phone number, email address, postcode or message.

We also use Windsor.ai to bring Google Analytics and Search Console reporting together for analysis. It receives the reporting data we authorise from those services. This connection does not require you to provide additional enquiry details, and we do not send enquiry-form names, contact details or messages through this reporting connection. See Windsor.ai’s privacy information. To show our Google rating and review count, our website requests them from Google; no visitor information is sent with that request.

Where necessary to fulfil your request, information may be shared with people carrying out or supporting the electrical work. Records may also be provided to professional advisers or authorities where required for accounting, legal obligations or handling a dispute. We limit sharing to what is needed for the purpose.

Service providers may process information outside the UK. Their applicable data-processing terms describe processing locations and transfer safeguards, including contractual protections where required. You can ask us for information about the safeguards relevant to your data. See Cloudflare’s privacy information and Google’s privacy information. Following links to WhatsApp, review sites or social networks also brings you under those services’ own privacy notices.

How long we keep information

Website enquiries that do not go ahead, including the IP address and browser details recorded with them and any photos, are deleted automatically from our booking app 14 days after we receive them, unless we mark the enquiry as active or are still working on it. Copies in our email mailbox and provider backups may take longer to be removed. Booking and payment records are kept for 6 years for accounting and legal purposes.

We determine how long to retain a record by whether it is still needed to respond to you, carry out agreed work, meet tax or accounting requirements, support certificates or warranties, or deal with a complaint or legal claim. Information that is no longer needed for these purposes should be removed. Contact us if you would like us to review or delete your enquiry. Google Analytics user-level and event-level retention is set to two months, with reset on new user activity disabled. These settings take effect after 24 hours and do not limit most aggregated standard reports. Analytics browser-storage durations are described in our cookie information and are separate from these server-side settings.

Bookings, payments and appointments

If you book or pay through our booking app at book.ac-kinetic.com, its own app privacy notice gives full details. In summary: booking records and photos are stored on Cloudflare; Stripe processes card, wallet and Pay by Bank (open banking) payments. For Pay by Bank, your bank shares with Stripe the details needed to complete and, if needed, refund the payment. On older deposit checkouts, Stripe may also offer PayPal, Klarna, Revolut Pay, Amazon Pay or Pay by Bank where available, and if you choose one of these, that provider (for Pay by Bank, your bank) is also involved in the payment; Google Calendar holds our appointment diary, and Google Meet is used for video appointments; Resend sends booking emails; Postcodes.io checks whether your postcode is inside our Greater London coverage area, and Ideal Postcodes suggests addresses for it. Optional booking updates use your phone or browser push service, and the notification address is deleted 14 days after the visit is completed or cancelled. EICR renewal reminders are optional when you book. If we have inspected your property or replaced its consumer unit before, we may send you one reminder when the next inspection is due (we recommend every 5 years). Every reminder has an unsubscribe link, and your email is removed once the reminder is sent or you unsubscribe. Photos added to a booking are deleted automatically 6 months after the job is marked completed. If you save a small works basket and ask for a reminder, we send one reminder email and then delete your email address from the saved basket. If you book for someone else and tick “Also send the confirmation to…”, we email that person the booking confirmation and later emails about that booking, using the details you give us. We use their details only for that booking, never for marketing. We do not receive or store full card numbers. Our lawful bases are the same as for enquiries: taking steps before a contract and performing it, legal obligation for accounting records, consent for optional reminders and updates, and legitimate interests for a single EICR reminder to past customers.

Automated decisions

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. The booking app automatically checks whether a postcode is within our coverage area and shows available times; if you are outside it or cannot find a suitable time, contact us and a person will review your request.

Children

Our services are for adults; we do not knowingly collect information from children.

Your rights and choices

Depending on the circumstances, you can ask to access or correct your personal information, have it erased, restrict its use or receive a portable copy. You can object where we rely on legitimate interests, and withdraw consent at any time where we rely on it. Some rights have exceptions, including where records must be retained by law. Contact enquiries@ac-kinetic.com to make a request; we may need enough information to verify your identity.

You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/. You can also contact us first so we can try to resolve your concern.

Changes to this notice

We will update this notice when the way we use information changes. The date above identifies the current version.